Job Summary:
NewEdge Capital Group is looking for a highly skilled service-minded Billing Specialist with a positive attitude who enjoys problem-solving and meeting the needs of our advisor base and their clients. As a rapidly growing company, the ideal candidate is comfortable and excels in an atmosphere of constant growth, change, and ideation.
The Billing Specialist will be responsible for supporting with advisory fee billing systems administration, processing, and documenting asset-based invoicing. This person should be a skilled multi-tasker with excellent time management, computer, and communication skills. This candidate needs to have excellent follow through and customer service skills. We are looking for someone to take ownership of their role within the company and someone who takes pride in their work. The Billing Specialist will report directly to the Manager of the Billing team. The position will ideally be in New Orleans, LA or can be performed remotely.
Location: The position will ideally be in New Orleans, LA or Pittsburgh, PA but remote applicants will also be considered.
Responsibilities:
- Provide a high level of client service to our advisor teams by promptly responding to billing and compensation inquiries and issues
- Compile and process all client reabtes with various custodians across multiple databases in a timely manner
- Support multiple internal teams with reconciling advisory fees and upload fees and rebates to multiple custodial platforms
- Complete month end reporting needs for accounting team across multiple databases
- Complete bi-weekly audits across multiple databases
- Problem-solve complex billing and compensation scenarios across multiple databases
- Navigate Custodian and third party platforms and locate relevant reports, tools, and technology across multiple databases
- Assist in monthly, quarterly, and yearly quality control checks and audits as needed across multiple databases
- Complete monthly advisory Billing process across multiple databases as needed
- Manage Advice Pay and Pontera platform with billing related items across multiple databases
- Respond to internal and external inquires in a timely manner across multiple databases
- Follow up on issues and inquiries until fully resolved across multiple databases
- Work closely with Billing Manager and Billing Supervisor across multiple databases
- Support with creating and implementing process efficiencies across multiple databases
- Support with creating training material and procedure documentation across multiple databases
- Assist with special projects as needed
- Other billing, compensation and finance duties as needed
- Assit compensation team with cases and training
Qualifications:
- Bachelor’s degree in accounting or related field
- Three to five years of accounting or advisory billing related experience
- Experience within the financial services industry highly preferred, whether working in an advisory firm, RIA or within a multi-custodial environment
- Familiarity or experience with LPL Financial, Raymond James, Schwab, Goldman Sachs and/or Fidelity
- Excellent verbal and written communication skills
- Proficient in Microsoft Office including expertise in Excel
- Experience with Orion Billing Audit & Billing Generator is required
- Strong organizational skills and attention to detail
- Experience with AdvisorBOB and Salesforce is a plus
- Series 7 is a plus
- FBI background check required
- Ability to pay close attention to detail, work under pressure and meet or exceed deadlines.
- Ability to independently keep track of future tasks and ensure execution is timely
- Ability to communicate professionally in writing or verbally with co-workers, advisors, and other business units as required.
- Ability to remain flexible while working in a growing organization.
- Ability to communicate and project a positive, professional attitude with co-workers, customers, and various business contacts in person and over the telephone.
